The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sassar, Jr., Leonard A. Schlesinger.
Publisher: New York : Free Press, 1997Description: xvii, 301 pages ; 24 cmContent type:- text
- unmediated
- volume
- 0684832569
- 658.812 .H584
| Item type | Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| Print Materials | Main Library General Circulation | 658.812 .H584 1997 (Browse shelf(Opens below)) | Available | 0114976 |
Includes bibliographical references (pages 271-279) and index.
Text in English.
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