The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value /
Heskett, James L.,
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sassar, Jr., Leonard A. Schlesinger. - xvii, 301 pages ; 24 cm
Includes bibliographical references (pages 271-279) and index.
Text in English.
0684832569
Customer services.
Customer satisfaction.
Employee loyalty.
Industrial psychology.
658.812 / .H584
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sassar, Jr., Leonard A. Schlesinger. - xvii, 301 pages ; 24 cm
Includes bibliographical references (pages 271-279) and index.
Text in English.
0684832569
Customer services.
Customer satisfaction.
Employee loyalty.
Industrial psychology.
658.812 / .H584