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Services marketing : integrated customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D.

Edition: 6th ed.Publisher: New York : McGraw Hill, 2013Availability: Items available for loan: Main Library [Call number: 658.8 .Z48 2013] (1).

Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results / Renee Evenson.

by Evenson, Renee, 1951-.

Publisher: New York : American Management Association, 2012Availability: Items available for loan: Main Library [Call number: 658.812 .Ev93 2012] (1).

Winning the customer : turn consumers into fans and get them to spend more / Lou Imbriano, Elizabeth King

by Imbriano, Lou | King, Elizabeth.

Publisher: NY : McGraw Hill, 2012Availability: Items available for loan: Main Library [Call number: 658.812 .Im32 2012] (1).

Customer service : skills for success / Robert W. Lucas

by Lucas, Robert W.

Edition: 5th ed.Publisher: NY : McGraw Hill, 2012Availability: Items available for loan: Main Library [Call number: 658.812 .L933 2012] (1).

The relationship edge : the key to strategic influence and selling success

by Acuff, Jerry, 1949- | Wood, Wally.

Publisher: Hoboken, N.J. : Wiley, 2011Availability: Items available for loan: Main Library [Call number: 650.13 .Ac189 2011] (1).

Customer care excellence : how to create an effective customer focus / Sarah Cook

by Cook, Sarah.

Edition: 6th ed.Publisher: UK : Kogan Page, 2011Availability: Items available for loan: Main Library [Call number: 658.812 .C771 2011] (1).

Customer service training 101 : quick and easy techniques that get great results / Renee Evenson

by Evenson, Renee.

Edition: 2nd ed.Publisher: NY : Amacom, 2011Availability: Items available for loan: Main Library [Call number: 658.812 .Ev93 2011] (1).

Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D.

Edition: 5th, int'l ed.Publisher: Massachusetts : McGraw Hill, 2010Availability: Items available for loan: Main Library [Call number: 658.8 Z48 2010] (1).

Reorganize for resilience : putting customers at the center of your business / Ranjay Gulati.

by Gulati, Ranjay.

Boston, MA : Harvard Business press, c2009Boston, MA : Harvard Business press, c2009Availability: Items available for loan: Graduate School Library [Call number: 658.812/G971 2009] (1).

Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to please customers / Rick Brinkman and Rick Kirschner.

by Brinkman, Rick | Kirschner, Rick.

Publisher: NY : McGraw-Hill, [2006]Copyright date: copyright 2006Availability: Items available for loan: Graduate School Library [Call number: 658.812/B858 2006] (1), Main Library [Call number: 658.812/B858 2006] (1).