The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / (Record no. 180739)
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000 -LEADER | |
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fixed length control field | 01229nam a22003377i 4500 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | JRU |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20161023093546.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 150731t1997 xxu||||| |||| 00| 0 eng d |
011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE] | |
LC control number | 180739 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 0684832569 |
040 ## - CATALOGING SOURCE | |
Description conventions | rda |
Transcribing agency | |
Language of cataloging | eng |
Description conventions | rda |
Language of cataloging | eng |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 |
Item number | .H584 |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | Heskett, James L., |
Relator term | author. |
9 (RLIN) | 117425 |
245 ## - TITLE STATEMENT | |
Title | The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / |
Statement of responsibility, etc. | James L. Heskett, W. Earl Sassar, Jr., Leonard A. Schlesinger. |
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
Place of production, publication, distribution, manufacture | New York : |
Name of producer, publisher, distributor, manufacturer | Free Press, |
Date of production, publication, distribution, manufacture, or copyright notice | 1997. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | xvii, 301 pages ; |
Dimensions | 24 cm |
336 ## - CONTENT TYPE | |
Content type term | text |
337 ## - MEDIA TYPE | |
Media type term | unmediated |
338 ## - CARRIER TYPE | |
Carrier type term | volume |
504 ## - BIBLIOGRAPHY, ETC. NOTE | |
Bibliography, etc | Includes bibliographical references (pages 271-279) and index. |
521 ## - TARGET AUDIENCE NOTE | |
Target audience note | |
546 ## - LANGUAGE NOTE | |
Language note | Text in English. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer services. |
9 (RLIN) | 61442 |
Topical term or geographic name as entry element | Customer satisfaction. |
9 (RLIN) | 50697 |
Topical term or geographic name as entry element | Employee loyalty. |
9 (RLIN) | 83587 |
Topical term or geographic name as entry element | Industrial psychology. |
9 (RLIN) | 80995 |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Sasser, W. Earl, Jr., |
Relator term | author. |
9 (RLIN) | 117426 |
Personal name | Schlesinger, Leonard A., |
Relator term | author. |
9 (RLIN) | 117427 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | Dewey Decimal Classification |
Koha item type | Print Materials |
Classification part | 658.812 |
Item part | .H584 |
Call number prefix | G |
Call number suffix | 1997 |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Use restrictions | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Shelving control number | Total Checkouts | Total Renewals | Total Holds | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
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Dewey Decimal Classification | Main Library | Main Library | General Circulation | 07/03/2015 | Donated-Marites Tantoco | 0.00 | 658.812 .H584 1997 | 0114976 | 08/04/2015 | 0.00 | 07/31/2015 | Print Materials |