The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / (Record no. 180739)

MARC details
000 -LEADER
fixed length control field 01229nam a22003377i 4500
003 - CONTROL NUMBER IDENTIFIER
control field JRU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20161023093546.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150731t1997 xxu||||| |||| 00| 0 eng d
011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE]
LC control number 180739
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0684832569
040 ## - CATALOGING SOURCE
Description conventions rda
Transcribing agency
Language of cataloging eng
Description conventions rda
Language of cataloging eng
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number .H584
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Heskett, James L.,
Relator term author.
9 (RLIN) 117425
245 ## - TITLE STATEMENT
Title The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value /
Statement of responsibility, etc. James L. Heskett, W. Earl Sassar, Jr., Leonard A. Schlesinger.
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture New York :
Name of producer, publisher, distributor, manufacturer Free Press,
Date of production, publication, distribution, manufacture, or copyright notice 1997.
300 ## - PHYSICAL DESCRIPTION
Extent xvii, 301 pages ;
Dimensions 24 cm
336 ## - CONTENT TYPE
Content type term text
337 ## - MEDIA TYPE
Media type term unmediated
338 ## - CARRIER TYPE
Carrier type term volume
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (pages 271-279) and index.
521 ## - TARGET AUDIENCE NOTE
Target audience note
546 ## - LANGUAGE NOTE
Language note Text in English.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
9 (RLIN) 61442
Topical term or geographic name as entry element Customer satisfaction.
9 (RLIN) 50697
Topical term or geographic name as entry element Employee loyalty.
9 (RLIN) 83587
Topical term or geographic name as entry element Industrial psychology.
9 (RLIN) 80995
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Sasser, W. Earl, Jr.,
Relator term author.
9 (RLIN) 117426
Personal name Schlesinger, Leonard A.,
Relator term author.
9 (RLIN) 117427
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Print Materials
Classification part 658.812
Item part .H584
Call number prefix G
Call number suffix 1997
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Shelving control number Total Checkouts Total Renewals Total Holds Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
  Dewey Decimal Classification       Main Library Main Library General Circulation 07/03/2015 Donated-Marites Tantoco 0.00         658.812 .H584 1997 0114976 08/04/2015 0.00 07/31/2015 Print Materials