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Delivering effective social customer service : How to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson.

By: Contributor(s): Publisher: Chichester, United Kingdom : John Wiley and Sons, [2013]Description: xii, 238 pages, 8 unnumbered pages ofContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781118662670
  • 9781118662656 (ebk)
  • 9781118770566 (ebk)
Subject(s): DDC classification:
  • 658.812 .B569 [2013]
Summary: "Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres were born. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The consequences of great and poor service are forever changed." -- From back cover.
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Holdings
Item type Current library Call number Status Date due Barcode
Print Materials Main Library General Circulation 658.812 .B659 [2013] (Browse shelf(Opens below)) Available 0114516

Includes index.

"Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres were born. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The consequences of great and poor service are forever changed." -- From back cover.

Text in English.

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