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		Winning the customer : turn consumers into fans and get them to spend more / Lou Imbriano, Elizabeth King by Imbriano, Lou King, Elizabeth Publisher: NY : McGraw Hill, 2012 Availability: Items available for loan: Main Library (1)Call number: 658.812 .Im32 2012. Place hold Add to cart (remove)
		The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs / Bill Price, David Jaffe. by Price, Bill,d1950- Jaffe, David, 1963- Publisher: San Francisco : Jossey-Bass, [2008]Copyright date: copyright 2008 Availability: Items available for loan: Graduate School Library (1)Call number: 658.812/P945 2008. Place hold Add to cart (remove)
		Excellence every day : make the daily choice--inspire your employees and amaze your customers / Lior Arussy. by Arussy, Lior Publisher: Medford, NJ : CyberAge Books, 2008 Availability: Items available for loan: Graduate School Library (1)Call number: 658.812/Ar794 2008. Place hold Add to cart (remove)
		Customer satisfaction : practical tools for building important relationships / Dru Scott. Series: A Crisp fifty-minute book Edition: 3rd ed. Publisher: Menlo, Park, CA : Crisp Learning, [2005]Copyright date: copyright 2005 Availability: Items available for loan: Main Library (1)Call number: 658.812/Sc425 2005. Place hold Add to cart (remove)
		Measuring customer satisfaction / Richard F. Gerson. by Gerson, Richard F Series: A Fifty-minute series bookPublisher: Menlo Park, CA : Crisp Learning, [2005]Copyright date: copyright 2005 Availability: Items available for loan: Main Library (1)Call number: 658.812/G382 2005. Place hold Add to cart (remove)
		The art of pricing : how to find the hidden profits to grow your business / Rafi Mohammed. by Mohammed, Rafi Edition: 1st ed. New York : Crown Business, c2005 Availability: Items available for loan: Graduate School Library (1)Call number: 338.52/M697 2005. Place hold Add to cart (remove)
		The loyalty effect: the hidden force behind growth, profits, and lasting value / Reichheld, Frederick F.Teal, Thomas by Reichheld, Frederick F Teal, Thomas Language: English Publisher: MA : Harvard Business School Press, [1996]Copyright date: copyright 1996 Availability: No items available. Add to cart (remove)