Delivering effective social customer service : (Record no. 180175)

MARC details
000 -LEADER
fixed length control field 01633nam a22003497i 4500
003 - CONTROL NUMBER IDENTIFIER
control field JRU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20161023093533.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150504t xxu||||| |||| 00| 0 eng d[2013]
011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE]
LC control number 180175
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781118662670
Qualifying information Hardback
International Standard Book Number 9781118662656 (ebk)
International Standard Book Number 9781118770566 (ebk)
040 ## - CATALOGING SOURCE
Description conventions rda
Transcribing agency
Language of cataloging eng
Description conventions rda
Language of cataloging eng
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number .B569 [2013]
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Blunt, Carolyn ,
Dates associated with a name 1976-
Relator term author.
9 (RLIN) 116460
245 ## - TITLE STATEMENT
Title Delivering effective social customer service :
Remainder of title How to redefine the way you manage customer experience and your corporate reputation /
Statement of responsibility, etc. Carolyn Blunt and Martin Hill-Wilson.
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Chichester, United Kingdom :
Name of producer, publisher, distributor, manufacturer John Wiley and Sons,
Date of production, publication, distribution, manufacture, or copyright notice [2013]
300 ## - PHYSICAL DESCRIPTION
Extent xii, 238 pages, 8 unnumbered pages of
336 ## - CONTENT TYPE
Content type term text
337 ## - MEDIA TYPE
Media type term unmediated
338 ## - CARRIER TYPE
Carrier type term volume
500 ## - GENERAL NOTE
General note Includes index.
520 ## - SUMMARY, ETC.
Summary, etc. "Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres were born. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The consequences of great and poor service are forever changed." -- From back cover.
521 ## - TARGET AUDIENCE NOTE
Target audience note
546 ## - LANGUAGE NOTE
Language note Text in English.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
9 (RLIN) 61442
Topical term or geographic name as entry element Customer relations
General subdivision Management.
9 (RLIN) 76747
Topical term or geographic name as entry element Consumer satisfaction.
9 (RLIN) 50133
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Hill-Wilson, Martin,
Dates associated with a name 1954-
Relator term author.
9 (RLIN) 116461
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Print Materials
Classification part 658.812
Item part .B569
Call number prefix G
Call number suffix [2013]
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Shelving control number Total Checkouts Total Renewals Total Holds Full call number Barcode Date last seen Date last checked out Cost, replacement price Price effective from Koha item type
  Dewey Decimal Classification       Main Library Main Library General Circulation 04/30/2015 Purchased-Fastbooks 2395.00   2     658.812 .B659 [2013] 0114516 08/01/2019 07/30/2019 0.00 05/04/2015 Print Materials