MARC details
000 -LEADER |
fixed length control field |
01633nam a22003497i 4500 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
JRU |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20161023093533.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
150504t xxu||||| |||| 00| 0 eng d[2013] |
011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE] |
LC control number |
180175 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9781118662670 |
Qualifying information |
Hardback |
|
International Standard Book Number |
9781118662656 (ebk) |
|
International Standard Book Number |
9781118770566 (ebk) |
040 ## - CATALOGING SOURCE |
Description conventions |
rda |
Transcribing agency |
|
Language of cataloging |
eng |
|
Description conventions |
rda |
Language of cataloging |
eng |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.812 |
Item number |
.B569 [2013] |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Blunt, Carolyn , |
Dates associated with a name |
1976- |
Relator term |
author. |
9 (RLIN) |
116460 |
245 ## - TITLE STATEMENT |
Title |
Delivering effective social customer service : |
Remainder of title |
How to redefine the way you manage customer experience and your corporate reputation / |
Statement of responsibility, etc. |
Carolyn Blunt and Martin Hill-Wilson. |
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
Place of production, publication, distribution, manufacture |
Chichester, United Kingdom : |
Name of producer, publisher, distributor, manufacturer |
John Wiley and Sons, |
Date of production, publication, distribution, manufacture, or copyright notice |
[2013] |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xii, 238 pages, 8 unnumbered pages of |
336 ## - CONTENT TYPE |
Content type term |
text |
337 ## - MEDIA TYPE |
Media type term |
unmediated |
338 ## - CARRIER TYPE |
Carrier type term |
volume |
500 ## - GENERAL NOTE |
General note |
Includes index. |
520 ## - SUMMARY, ETC. |
Summary, etc. |
"Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres were born. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The consequences of great and poor service are forever changed." -- From back cover. |
521 ## - TARGET AUDIENCE NOTE |
Target audience note |
|
546 ## - LANGUAGE NOTE |
Language note |
Text in English. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Customer services. |
9 (RLIN) |
61442 |
|
Topical term or geographic name as entry element |
Customer relations |
General subdivision |
Management. |
9 (RLIN) |
76747 |
|
Topical term or geographic name as entry element |
Consumer satisfaction. |
9 (RLIN) |
50133 |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Hill-Wilson, Martin, |
Dates associated with a name |
1954- |
Relator term |
author. |
9 (RLIN) |
116461 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
Dewey Decimal Classification |
Koha item type |
Print Materials |
Classification part |
658.812 |
Item part |
.B569 |
Call number prefix |
G |
Call number suffix |
[2013] |