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		Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results / Renee Evenson. by Evenson, Renee, 1951- Publisher: New York : American Management Association, 2012 Availability: Items available for loan: Main Library (1)Call number: 658.812 .Ev93 2012. Place hold Add to cart (remove)
		The relationship edge : the key to strategic influence and selling success by Acuff, Jerry, 1949- Wood, Wally Publisher: Hoboken, N.J. : Wiley, 2011 Availability: Items available for loan: Main Library (1)Call number: 650.13 .Ac189 2011. Place hold Add to cart (remove)
		Customer care excellence : how to create an effective customer focus / Sarah Cook by Cook, Sarah Edition: 6th ed. Publisher: UK : Kogan Page, 2011 Availability: Items available for loan: Main Library (1)Call number: 658.812 .C771 2011. Place hold Add to cart (remove)
		Customer service training 101 : quick and easy techniques that get great results / Renee Evenson by Evenson, Renee Edition: 2nd ed. Publisher: NY : Amacom, 2011 Availability: Items available for loan: Main Library (1)Call number: 658.812 .Ev93 2011. Place hold Add to cart (remove)
		How to turn customer service into customer sales : attracting new customers, training and motivating staff and turning complaints into orders / Bernard Katz. Publisher: IN : Jaico, [2005]Copyright date: copyright 2005 Availability: Items available for loan: Main Library (1)Call number: 658.812/K19 2005. Place hold Add to cart (remove)
		Delivering effective social customer service : How to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson. by Blunt, Carolyn, 1976- [author.] Hill-Wilson, Martin, 1954- [author.] Publisher: Chichester, United Kingdom : John Wiley and Sons, [2013] Availability: Items available for loan: Main Library (1)Call number: 658.812 .B659 [2013]. Place hold Add to cart (remove)