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		Telephone courtesy and customer service / Lloyd Finch. by Finch, Lloyd C Series: A fifty-minute series book Edition: 3rd ed. Language: English Publisher: Boston, MA : Thomson, [2005]Copyright date: copyright 2005 Availability: Items available for loan: Main Library (1)Call number: 651.73/F491 2005. Place hold Add to cart (remove)
		Customer Service best practices. Customer Service best practices / Ron Zemke, John A. Woods, edition. by Woods, John A Publisher: Mumbai: Jaico Publ. Hse, 2004 Availability: Not available: Main Library: In transit (1). Place hold Add to cart (remove)
		Understanding and managing customers / edited by Isobel Doole, Peter Lancaster and Robin Lowe. by Doole, Isobel Lancaster, Peter Lowe, Robin Publisher: London: Pearson Education, [2004]Copyright date: copyright 2004 Availability: Items available for loan: Main Library (1)Call number: 658.812/D691 2004. Place hold Add to cart (remove)
		Customer service : a practical approach / Elaine K. Harris. by Harris, Elaine K Edition: 3rd ed. Publisher: Upper Saddle River, NJ : Prentice Hall, [2003]Copyright date: copyright 2003 Availability: Items available for loan: Main Library (1)Call number: 658.812 /H313 2003. Place hold Add to cart (remove)
		Services marketing: integrating customer focus across the firm / Valarie A. Zeithaml and Mary JO Bitner. by Zeithaml, Valarie A Bitner, Mary JO Edition: 3rd ed. Int'l ed. Publisher: MA : McGraw-Hill, 2003 Availability: Items available for loan: Main Library (2)Call number: 658.8 Z48 2003, ... Place hold Add to cart (remove)
		Killer customer care : how to provide five star service that will double and triple profits / by George Colombo. by Colombo, George W Series: Entrepreneur mentor seriesPublisher: Irvine, CA : Entrepreneur Media, [2003]Copyright date: copyright 2003 Availability: Items available for loan: Main Library (1)Call number: 658.812/C718 2003. Place hold Add to cart (remove)
		No cover image available Fish! : a remarkable way to boost morale and improve results / Stephen C. Lundin, Ph.D., Harry Paul, and John Christensen ; foreword by Ken Blanchard, Ph.D., co-author of The One Minute Manager. by Lundin, Stephen C [author.] Paul, Harry [author.] Christensen, John Publisher: New York : Hyperion, 2000 Availability: Items available for loan: Main Library (1)Call number: 658.314 .L962 2000. Place hold Add to cart (remove)
		The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sassar, Jr., Leonard A. Schlesinger. by Heskett, James L [author.] Sasser, W. Earl, Jr [author.] Schlesinger, Leonard A [author.] Publisher: New York : Free Press, 1997 Availability: Items available for loan: Main Library (1)Call number: 658.812 .H584 1997. Place hold Add to cart (remove)
		Calming upset customers / Rebecca L. Morgan. by Morgan, Rebecca L Series: A fifty-minute series book Edition: Revised ed. Publisher: Menlo Park, CA : Crisp Learning, [1996]Copyright date: copyright 1996 Availability: Items available for loan: Main Library (1)Call number: 658.812/M849 1996. Place hold Add to cart (remove)
		IMC - the nex generation; five steps for delivering value and measuring returns using marketing communication / Don E. Schultz and Heidi F. Schultz. by Schultz, Don E Schultz, Heidi F Publisher: MA : McGraw-Hill, c2003. Availability: Items available for loan: Main Library (1)Call number: 658.8/Sch387 2003. Place hold Add to cart (remove)