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Customer Service best practices. Customer Service best practices / Ron Zemke, John A. Woods, edition. by Publisher: Mumbai: Jaico Publ. Hse, 2004
Availability: Not available: Main Library: In transit (1).

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The 2001 ASTD training and performance yearbook / John A. Woods and James W. Cortada. by Publisher: MA : McGraw-Hill, [2001]Copyright date: copyright 2001
Availability: Items available for reference: Main Library: Not for loan (1)Call number: 658.3124/W895 2001.

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