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		The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sassar, Jr., Leonard A. Schlesinger. by Heskett, James L [author.] Sasser, W. Earl, Jr [author.] Schlesinger, Leonard A [author.] Publisher: New York : Free Press, 1997 Availability: Items available for loan: Main Library (1)Call number: 658.812 .H584 1997. Place hold Add to cart (remove)
		The 7 intuitive laws of employee loyalty : fascinating truths about what it takes to create truly loyal and engaged employees / Heather R. Younger, J.D. by Younger, Heather R, 1971- [author. ] Publisher: Denver : ULeadU Publishing, c2017Copyright date: copyright 2017 Other title: Seven intuitive laws of employee loyalty : Availability: Items available for loan: Main Library (1)Call number: 658.315 Y68 2017. Place hold Add to cart (remove)

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