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		Winning the customer : turn consumers into fans and get them to spend more / Lou Imbriano, Elizabeth King by Imbriano, Lou King, Elizabeth Publisher: NY : McGraw Hill, 2012 Availability: Items available for loan: Main Library (1)Call number: 658.812 .Im32 2012. Place hold Add to cart (remove)
		Delivering effective social customer service : How to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson. by Blunt, Carolyn, 1976- [author.] Hill-Wilson, Martin, 1954- [author.] Publisher: Chichester, United Kingdom : John Wiley and Sons, [2013] Availability: Items available for loan: Main Library (1)Call number: 658.812 .B659 [2013]. Place hold Add to cart (remove)

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