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Managing quality customer service : a practical guide for establishing a service operation / William B. Martinches by Series: A Crisp fifty-minute seriesPublisher: Boston, MA : Thomson, [2005]Copyright date: copyright 2005
Availability: Items available for loan: Main Library (1)Call number: 658.812/M383 2005.

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Quality customer service : how to win with the customer / William B. Martinches by Series: Crisp fifty-minute series book
Edition: 4th ed.
Publisher: Boston, MA : Thomson, [2005]Copyright date: copyright 2005
Availability: Items available for loan: Main Library (1)Call number: 658.812/M383 2005.

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