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		Complaint management excellence : creating customer loyalty through service recovery / Sarah Cook by Cook, Sarah Publisher: UK : Kogan Page, 2012 Availability: Items available for loan: Main Library (1)Call number: 658.812 .C771 2012. Place hold Add to cart (remove)
		Brand success : how the world’s top 100 brands thrive and survive / Matt Haig. by Haig, Matt Edition: 2nd ed. Publisher: London : Kogan Page, 2011 Availability: Items available for loan: Main Library (1)Call number: 658.827 .H149 2011. Place hold Add to cart (remove)
		How cool brands stay hot : branding to generation Y / oeri Van den Bergh, Mattias Behrer. by Bergh, Joeri van den, 1971- Behrer, Mattias Publisher: London ; Philadelphia : Kogan Page, 2011 Availability: Items available for loan: Main Library (1)Call number: 658.872 .B495 2011. Place hold Add to cart (remove)
		Customer care excellence : how to create an effective customer focus / Sarah Cook by Cook, Sarah Edition: 6th ed. Publisher: UK : Kogan Page, 2011 Availability: Items available for loan: Main Library (1)Call number: 658.812 .C771 2011. Place hold Add to cart (remove)
		Supply chain risk management : vulnerability and resilience in logistics / Donald Waters. by Waters, C. D. J (C. Donald J.), 1949- Edition: 2nd ed. Publisher: London ; Philadelphia : Kogan Page, 2011 Availability: Items available for loan: Main Library (1)Call number: 658.7 .W329 2011. Place hold Add to cart (remove)
		No cover image available Creativity in public relations / Andy Green. by Green, Andy, 1958- Chartered Institute of Public Relations Series: PR in practice series Edition: 4th ed. Publisher: London ; Philadelphia : Kogan Page, 2010 Availability: Not available: Main Library: Checked out (1). Place hold Add to cart (remove)
		Strategic procurement : organizing suppliers and supply chains for competitive advantage / Caroline Booth by Booth, Caroline Publisher: United Kingdom : Kogan Page, 2010 Availability: Items available for loan: Main Library (1)Call number: 658.72 .B725 2010. Place hold Add to cart (remove)
		How to write effective business English : he essential toolkit for composing powerful letters, e-mails and more, for today’s business needs / Fiona Talbot. by Talbot, Fiona Series: etter business English \| Talbot, Fiona ; Publisher: London ; Philadelphia : Kogan Page Limited, 2009 Availability: Items available for loan: Main Library (1)Call number: 808.06 .T138 2009. Place hold Add to cart (remove)
		Experiential marketing : a practical guide to interactive brand experiences / Shaz Smilansky. by Smilansky, Shaz Publisher: London ; Philadelphia : Kogan Page, 2009 Availability: Items available for loan: Main Library (1)Call number: 658.827 .Sm641 2009. Place hold Add to cart (remove)
		Public relations strategy / Sandra Oliver. by Oliver, Sandra Series: PR in practice series Edition: 2nd ed. Publisher: London : Kogan page, [2007]Copyright date: copyright 2007 Availability: Items available for loan: Main Library (1)Call number: 659.2/Ol48 2007. Place hold Add to cart (remove)

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