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		Managing quality customer service : a practical guide for establishing a service operation / William B. Martinches by Martin, William B Series: A Crisp fifty-minute seriesPublisher: Boston, MA : Thomson, [2005]Copyright date: copyright 2005 Availability: Items available for loan: Main Library (1)Call number: 658.812/M383 2005. Place hold Add to cart (remove)
		Customer satisfaction : practical tools for building important relationships / Dru Scott. Series: A Crisp fifty-minute book Edition: 3rd ed. Publisher: Menlo, Park, CA : Crisp Learning, [2005]Copyright date: copyright 2005 Availability: Items available for loan: Main Library (1)Call number: 658.812/Sc425 2005. Place hold Add to cart (remove)
		Measuring customer satisfaction / Richard F. Gerson. by Gerson, Richard F Series: A Fifty-minute series bookPublisher: Menlo Park, CA : Crisp Learning, [2005]Copyright date: copyright 2005 Availability: Items available for loan: Main Library (1)Call number: 658.812/G382 2005. Place hold Add to cart (remove)
		Quality customer service : how to win with the customer / William B. Martinches by Martin, William B Series: Crisp fifty-minute series book Edition: 4th ed. Publisher: Boston, MA : Thomson, [2005]Copyright date: copyright 2005 Availability: Items available for loan: Main Library (1)Call number: 658.812/M383 2005. Place hold Add to cart (remove)
		Defending the digital frontier : a practical security for management / Jan Babiak, John Butters and Mark W. Doll. by Babiak, Jan Butters, John Doll, Mark W Edition: 2nd ed. Publisher: NJ : John Wiley and sons, [2005]Copyright date: copyright 2005 Availability: Items available for loan: Main Library (1)Call number: 658.47/B114 2005. Place hold Add to cart (remove)
		The management of innovation and technology : the shaping of technology and institutions of the market economy / John Howells. by Howells, John Publisher: London : SAGE publishing, [2005]Copyright date: copyright 2005 Availability: Items available for loan: Main Library (1)Call number: 658.514/H859 2005. Place hold Add to cart (remove)
		The ultimate guide to electronic marketing for small business: low-cost/high-return tools and techniques that really work / Tom Antion. by Antion, Tom Publisher: N.J.: John Wiley, [2005]Copyright date: copyright 2005 Availability: Items available for loan: Main Library (1)Call number: 658.872/An632 2005. Place hold Add to cart (remove)
		Supply chain collaboration : how to implement COFR and other best collaborative practices / Ronald K. Ireland with Colleen Crum. by Ireland, Ronald K Series: Integrated business management seriesPublisher: Florida : J. Ross ; co-published with APICS, [2005]Copyright date: copyright 2005 Availability: Items available for loan: Main Library (1)Call number: 658.7 .Ir65 2005. Place hold Add to cart (remove)
		Management / John Naylor. by Naylor, John Edition: 2nd ed. Publisher: London: Pearson Education, 2004 Availability: Items available for loan: Main Library (1)Call number: 658/N333 2004. Place hold Add to cart (remove)
		International business; Environments and operations International business; Environments and operations / john D. Daniels, Lee H. Radebaugh, Daniel P. Sullivan. by Radebaugh, Lee H Sullivan, Daniel P Edition: 10th ed. (Int'l ed.) Publisher: N.J.: Prentice-Hall, 2004 Availability: Items available for loan: Main Library (1)Call number: 658.049/D186 2004. Place hold Add to cart (remove)

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