Powerful phrases for effective customer service : (Record no. 175651)

MARC details
000 -LEADER
fixed length control field 00966nam a22002657i 4500
003 - CONTROL NUMBER IDENTIFIER
control field JRU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20161023093400.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 130326t2012 xxu||||| |||| 00| 0 eng d
011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE]
LC control number 175651
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780814420324
040 ## - CATALOGING SOURCE
Description conventions rda
Transcribing agency
Language of cataloging eng
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number .Ev93
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Evenson, Renee,
Dates associated with a name 1951-
9 (RLIN) 109908
245 ## - TITLE STATEMENT
Title Powerful phrases for effective customer service :
Remainder of title over 700 ready-to-use phrases and scripts that really get results /
Statement of responsibility, etc. Renee Evenson.
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture New York :
Name of producer, publisher, distributor, manufacturer American Management Association,
Date of production, publication, distribution, manufacture, or copyright notice 2012.
300 ## - PHYSICAL DESCRIPTION
Extent x, 294 pages ;
Dimensions 23 cm.
336 ## - CONTENT TYPE
Content type term text
Content type code txt
Source rdacontent
337 ## - MEDIA TYPE
Media type term unmediated
Media type code n
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term volume
Carrier type code nc
Source rdacarrier
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
9 (RLIN) 61442
Topical term or geographic name as entry element Customer services
General subdivision Terminology.
9 (RLIN) 109909
Topical term or geographic name as entry element Customer relations.
9 (RLIN) 50808
Topical term or geographic name as entry element Business communication.
9 (RLIN) 50041
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Print Materials
Classification part 658.812
Item part .Ev93
Call number prefix G
Call number suffix 2012
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Shelving control number Total Checkouts Total Renewals Total Holds Full call number Barcode Date last seen Date last checked out Cost, replacement price Price effective from Koha item type
  Dewey Decimal Classification       Main Library Main Library General Circulation 03/21/2013 Purchased - Forefront 1035.00   16     658.812 .Ev93 2012 0110853 06/25/2019 06/25/2019 0.00 03/26/2013 Print Materials