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Reorganize for resilience : putting customers at the center of your business / Ranjay Gulati. by Boston, MA : Harvard Business press, c2009Boston, MA : Harvard Business press, c2009
Availability: Items available for loan: Graduate School Library (1)Call number: 658.812/G971 2009.

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Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to please customers / Rick Brinkman and Rick Kirschner. by Publisher: NY : McGraw-Hill, [2006]Copyright date: copyright 2006
Availability: Items available for loan: Graduate School Library (1)Call number: 658.812/B858 2006. Main Library (1)Call number: 658.812/B858 2006.

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The future of competition: co-creating unique value with customers / C. K. Prahalad and Venkat Ramaswamy. by Publisher: Boston : Harvard business school press, [2004]Copyright date: copyright 2004
Availability: Items available for loan: Graduate School Library (1)Call number: 658.42/P898 2004.

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Services marketing in asia; managing people, technology and strategy / Christopher Lovelock, Jochen Wirtz, Hean Tat Keh. by Publisher: Q.C. : JMress, c2002.
Availability: Items available for loan: Graduate School Library (1)Call number: 658.812/L911 2002.

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