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Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to please customers / Rick Brinkman and Rick Kirschner. by Publisher: NY : McGraw-Hill, [2006]Copyright date: copyright 2006
Availability: Items available for loan: Graduate School Library (1)Call number: 658.812/B858 2006. Main Library (1)Call number: 658.812/B858 2006.

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Dealing with people you can't stand how to bring out the best in people at their worst / Rich Brinkman. by Publisher: New York : McGraw-Hill, Incorporated, [1994]Copyright date: copyright 1994
Availability: Items available for loan: Main Library (1)Call number: 158.2 .B858 1994.

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