Services marketing: integrating customer focus across the firm / Valarie A. Zeithaml and Mary JO Bitner.
Publisher: MA : McGraw-Hill, 2003Edition: 3rd ed. Int'l edDescription: xx, 668p.; 25cmContent type:- text
- unmediated
- volume
- 0-07-247142-5
- 658.8 Z48
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Print Materials | Main Library General Circulation | 658.8 Z48 2003 (Browse shelf(Opens below)) | Available | 0086412 | ||
Print Materials | Main Library General Circulation | 658.8 Z48 2003 (Browse shelf(Opens below)) | Available | 0085673 |
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