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Reorganize for resilience : putting customers at the center of your business / Ranjay Gulati. by Boston, MA : Harvard Business press, c2009Boston, MA : Harvard Business press, c2009
Availability: Items available for loan: Graduate School Library (1)Call number: 658.812/G971 2009.

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How to turn customer service into customer sales : attracting new customers, training and motivating staff and turning complaints into orders / Bernard Katz. Publisher: IN : Jaico, [2005]Copyright date: copyright 2005
Availability: Items available for loan: Main Library (1)Call number: 658.812/K19 2005.

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The future of competition: co-creating unique value with customers / C. K. Prahalad and Venkat Ramaswamy. by Publisher: Boston : Harvard business school press, [2004]Copyright date: copyright 2004
Availability: Items available for loan: Graduate School Library (1)Call number: 658.42/P898 2004.

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