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Dealing with difficult people: 24 lessons for bringing out the best in everyone / Rick Brinkman and Rich Kirschner. by Publisher: MA : McGraw-Hill, 2003
Availability: Items available for loan: Main Library (1)Call number: 658.3145/B858 2003.

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Dealing with people you can't stand how to bring out the best in people at their worst / Rich Brinkman. by Publisher: New York : McGraw-Hill, Incorporated, [1994]Copyright date: copyright 1994
Availability: Items available for loan: Main Library (1)Call number: 158.2 .B858 1994.

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