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Customer culture : how FedEx and other great companies put the customer first everyday / Micahel D. Basch. by Publisher: Upper Saddle River, NJ : Prentice Hall, [2003]Copyright date: copyright 2003
Availability: Items available for loan: Main Library (1)Call number: 658.21 /B298 2003.

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What really works : the 4+2 formula for sustained business success / William Joyce, Nitin Nohria, and Bruce Roberson. by
Edition: 1st ed.
Publisher: New York : HarperBusiness, [2003]Copyright date: copyright 2003
Availability: Items available for loan: Graduate School Library (1)Call number: 658.409/J89 2003.

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Survival of the smartest : managing information for rapid action and world class performance / Haim Mendelson, Johannes Ziegler by Publisher: New York : John Wiley and Sons, 1999
Availability: Items available for loan: Main Library (1)Call number: 620.05 M537 1999.

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Corporate culture and performance / John P. Kotter, James L. Heskett. by Publisher: New York : Free Press, c1992Copyright date: copyright 1992
Availability: Items available for loan: Graduate School Library (1)Call number: 302.35 .K87 1992. Main Library (1)Call number: 302.35 K87 1992 c.2.

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