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Human resource development / Dr. Danilo F. Marcelo Jr., Marie Fe Socan-Marcelo, Erico Roy A. Lopez by Intramuros, Manila : Unlimited Books Library Services & Publishing Inc., c2021
Availability: Items available for loan: Main Library (1)Call number: 658.3 .M314 2021.

Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister by Publisher: NY : Amacom, 2013
Availability: Items available for loan: Main Library (1)Call number: 658.812 .T646 2013.

Customer service training 101 : quick and easy techniques that get great results / Renee Evenson by
Edition: 2nd ed.
Publisher: NY : Amacom, 2011
Availability: Items available for loan: Main Library (1)Call number: 658.812 .Ev93 2011.

Creative onboarding programs : tools for energizing your orientation program / Doris Sims, SPHR. by Publisher: New York : McGraw-Hill, [2011]Copyright date: c2011
Availability: Items available for loan: Main Library (1)Call number: 658.31242 .Si614 2011.

Employee training and development / Raymond A. Noe. by
Edition: 5th ed.
Publisher: New York : McGraw-Hill Irwin, 2010
Availability: Items available for loan: Main Library (1)Call number: 658.3124 .N763 2010.

Coaching, counseling and mentoring : how to choose and use the right technique to boost employee performance / Florence M. Stone. by
Edition: 2nd ed.
Publisher: NY : AMACAOM, [2007]Copyright date: copyright 2007
Availability: Items available for loan: Main Library (1)Call number: 658.3124/St877 2007.

A Policy review of the performance evaluation system under revenue memorandum order 29-2004 : The case of BIR-Valenzuela / Thelma F. Binuya and Lili Jean B. Tiangha. by Publisher: Mandaluyong : JRU Graduate School, [2007]Copyright date: copyright 2007
Availability: Items available for loan: Main Library (1)Call number: 658.3124/P766 2007.

The handbook of competency mapping : understanding, designing and implementing competency models in organizations / Seema Sanghi. by
Edition: 2nd ed.
Publisher: Thousand Oaks, Calif. : Response Books, 2007
Availability: Items available for loan: Graduate School Library (1)Call number: 658.4012/Sa225 2007.

Outsourcing training and development : factors for success / Judith Hale. by Series: Pfeiffer essential resources for training and HR professionalsSan Francisco : Pfeiffer, c2006San Francisco : Pfeiffer, c2006
Availability: Items available for loan: Main Library (1)Call number: 658.3124/H162 2006.

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