Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister

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Publisher: NY : Amacom, 2013Description: 202 pages ; 24 cmContent type:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Print Materials	Main Library General Circulation	658.812 .T646 2013 (Browse shelf(Opens below))	Available		0110941

Includes index.

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