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		Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister by Toister, Jeff Publisher: NY : Amacom, 2013 Availability: Items available for loan: Main Library (1)Call number: 658.812 .T646 2013. Place hold Add to cart (remove)
		Customer service training 101 : quick and easy techniques that get great results / Renee Evenson by Evenson, Renee Edition: 2nd ed. Publisher: NY : Amacom, 2011 Availability: Items available for loan: Main Library (1)Call number: 658.812 .Ev93 2011. Place hold Add to cart (remove)
		Creative onboarding programs : tools for energizing your orientation program / Doris Sims, SPHR. by Sims, Doris [author. ] Publisher: New York : McGraw-Hill, [2011]Copyright date: c2011 Availability: Items available for loan: Main Library (1)Call number: 658.31242 .Si614 2011. Place hold Add to cart (remove)
		Employee training and development / Raymond A. Noe. by Noe, Raymond A Edition: 5th ed. Publisher: New York : McGraw-Hill Irwin, 2010 Availability: Items available for loan: Main Library (1)Call number: 658.3124 .N763 2010. Place hold Add to cart (remove)
		Coaching, counseling and mentoring : how to choose and use the right technique to boost employee performance / Florence M. Stone. by Stone, Florence M Edition: 2nd ed. Publisher: NY : AMACAOM, [2007]Copyright date: copyright 2007 Availability: Items available for loan: Main Library (1)Call number: 658.3124/St877 2007. Place hold Add to cart (remove)
		Outsourcing training and development : factors for success / Judith Hale. by Hale, Judith A Series: Pfeiffer essential resources for training and HR professionalsSan Francisco : Pfeiffer, c2006San Francisco : Pfeiffer, c2006 Availability: Items available for loan: Main Library (1)Call number: 658.3124/H162 2006. Place hold Add to cart (remove)
		Training for dummies / Elaine Biech. by Biech, Elaine Series: --for dummiesPublisher: N.J. : Wiley, [2005]Copyright date: copyright 2005 Availability: Items available for loan: Main Library (1)Call number: 331.2592/B586 2005. Place hold Add to cart (remove)
		Teach yourself: training / Bernice Walmsley. by Walmsley, Bernice Publisher: G Coronet Books, [2005]Copyright date: copyright 2005 Availability: Items available for loan: Main Library (1)Call number: 658.3124/W216 2005. Place hold Add to cart (remove)
		Lessons in learning, e-learning, and training : perspective and guidance for the enlightened trainer / Roger C. Schank. by Schank, Roger C Publisher: CA : Pearson, [2005]Copyright date: copyright 2005 Availability: Items available for loan: Main Library (1)Call number: 658.3124/Sch299 2005. Place hold Add to cart (remove)
		The in-house trainer as consultant: a handbook / Keith Holdaway and Mike Saunders. by Holdaway, Keith Saunders, Mike Publisher: New Delhi: Crest, [2005]Copyright date: copyright 2005 Availability: Items available for loan: Main Library (1)Call number: 658.3124/H726 2005. Place hold Add to cart (remove)

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