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Designing the customer-centric organization : a guide to strategy, structure, and process / Jay R. Galbraith.

By: Series: The Jossey-Bass business & management seriesSan Francisco : Jossey-Bass A Wiley Imprint, c2005San Francisco : Jossey-Bass A Wiley Imprint, c2005Edition: 1st edDescription: xvi, 184 p. : ill. ; 24 cmISBN:
  • 0787979198 alk. paper
Subject(s): DDC classification:
  • 658.812 G148 2005
Contents:
Surviving the customer revolution -- Customer-centricity : how much is enough? -- Light-level application -- Medium-level application -- Complete-level application -- Alternate high-level solutions companies -- Designing a customer-centric organization -- Leading through management processes.
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Item type Current library Call number Status Date due Barcode
Print Materials Graduate School Library Master in Business Administration 658.812/G148 2005 (Browse shelf(Opens below)) In transit from Graduate School Library to Law School Library since 04/22/2017 0095384

Includes bibliographical references and index.

Surviving the customer revolution -- Customer-centricity : how much is enough? -- Light-level application -- Medium-level application -- Complete-level application -- Alternate high-level solutions companies -- Designing a customer-centric organization -- Leading through management processes.

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