Designing the customer-centric organization :
Galbraith, Jay R.
Designing the customer-centric organization : a guide to strategy, structure, and process / Jay R. Galbraith. - 1st ed. - xvi, 184 p. : ill. ; 24 cm. - The Jossey-Bass business & management series .
Includes bibliographical references and index.
Surviving the customer revolution -- Customer-centricity : how much is enough? -- Light-level application -- Medium-level application -- Complete-level application -- Alternate high-level solutions companies -- Designing a customer-centric organization -- Leading through management processes.
0787979198 alk. paper
Customer relations--Management--Handbooks, manuals, etc.
Strategic planning--Handbooks, manuals, etc.
658.812 / G148 2005
Designing the customer-centric organization : a guide to strategy, structure, and process / Jay R. Galbraith. - 1st ed. - xvi, 184 p. : ill. ; 24 cm. - The Jossey-Bass business & management series .
Includes bibliographical references and index.
Surviving the customer revolution -- Customer-centricity : how much is enough? -- Light-level application -- Medium-level application -- Complete-level application -- Alternate high-level solutions companies -- Designing a customer-centric organization -- Leading through management processes.
0787979198 alk. paper
Customer relations--Management--Handbooks, manuals, etc.
Strategic planning--Handbooks, manuals, etc.
658.812 / G148 2005