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Service management for dummies / by Judith Hurwitz, Robin Bloor, Marcia Kaufman, and Fern Halper.

By: Contributor(s): Series: For dummiesNew Jersey : Wiley Publishing, Inc., 2009Description: xviii, 314 pages ; 24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9780470440582
Subject(s): DDC classification:
  • 658.812 .H967 2009
Summary: "Manage your business from a services perspective. What if technology was designed to serve the business -- every time? That's service management! Done properly, it can make everybody happy -- the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices." -- Provided by publisher.
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Holdings
Item type Current library Call number Status Date due Barcode
Print Materials Main Library General Circulation 658.812 .H967 2009 (Browse shelf(Opens below)) Available 0117165

Includes index.

"Manage your business from a services perspective. What if technology was designed to serve the business -- every time? That's service management! Done properly, it can make everybody happy -- the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices." -- Provided by publisher.

Adult

Text in English

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