Service management for dummies / by Judith Hurwitz, Robin Bloor, Marcia Kaufman, and Fern Halper.
Series: For dummiesNew Jersey : Wiley Publishing, Inc., 2009Description: xviii, 314 pages ; 24 cmContent type:- text
- unmediated
- volume
- 9780470440582
- 658.812 .H967 2009
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Print Materials | Main Library General Circulation | 658.812 .H967 2009 (Browse shelf(Opens below)) | Available | 0117165 |
Includes index.
"Manage your business from a services perspective. What if technology was designed to serve the business -- every time? That's service management! Done properly, it can make everybody happy -- the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices." -- Provided by publisher.
Adult
Text in English
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