Service management for dummies /
Hurwitz, Judith.
Service management for dummies / by Judith Hurwitz, Robin Bloor, Marcia Kaufman, and Fern Halper. - xviii, 314 pages ; 24 cm - For dummies .
Includes index.
"Manage your business from a services perspective. What if technology was designed to serve the business -- every time? That's service management! Done properly, it can make everybody happy -- the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices." -- Provided by publisher.
Adult
Text in English
9780470440582
Service management.
Information technol;ogy --Management.
658.812 / .H967 2009
Service management for dummies / by Judith Hurwitz, Robin Bloor, Marcia Kaufman, and Fern Halper. - xviii, 314 pages ; 24 cm - For dummies .
Includes index.
"Manage your business from a services perspective. What if technology was designed to serve the business -- every time? That's service management! Done properly, it can make everybody happy -- the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices." -- Provided by publisher.
Adult
Text in English
9780470440582
Service management.
Information technol;ogy --Management.
658.812 / .H967 2009