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		Root cause analysis; / Bjorn Andersen, Tom Fagerhaus. by Andersen, Bjorn Fagerhaus, Tom Publisher: WI: ASQ Quality Press. Availability: Items available for loan: Graduate School Library (1)Call number: 658.4013/An545 2000. Place hold Add to cart (remove)
		Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen. by Allen, Derek R Publisher: WI : ASQ Quality press, c2004. Availability: Not available: Graduate School Library: In transit (1). Place hold Add to cart (remove)

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