Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen.
Publisher: WI : ASQ Quality press, c2004.Description: xv, 248 pages ; 24 cmContent type:- text
- unmediated
- volume
- 0-87389-593-2
- 658.8343 Al425
| Item type | Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| Print Materials | Graduate School Library Master in Business Administration | 658.8343/Al425 2004 (Browse shelf(Opens below)) | In transit from Law School Library to Graduate School Library since 11/07/2019 | 0091929 |
"American Society for Quality."
Includes bibliographical references and index.
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