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Customer service : skills for success / Robert W. Lucas by Series: Connect, Learn, Succeed
Edition: 5th ed.
Publisher: NY : McGraw Hill, 2012
Availability: Items available for loan: Main Library (1)Call number: 658.812 .L933 2012.

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Please every customer : delivering stellar customer service across cultures / Robert W. Lucas by Publisher: NY : McGraw Hill, 2011
Availability: Items available for loan: Main Library (1)Call number: 658.812 .L933 2011.

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Customer service : skills for success / Robert W. Lucas. by
Edition: 4th ed.
Publisher: Boston : McGraw-Hill, [2009]Copyright date: copyright 2009
Availability: Items available for loan: Main Library (1)Call number: 658.812/L934 2009.

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