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		Total quality management / Nitish Kulshrestha by Kulshrestha, Nitish Publisher: New Delhi : Enkay publishing, 2012 Availability: Items available for loan: Main Library (1)Call number: 658.4013 .K96 2012. Place hold Add to cart (remove)
		Customer care excellence : how to create an effective customer focus / Sarah Cook by Cook, Sarah Edition: 6th ed. Publisher: UK : Kogan Page, 2011 Availability: Items available for loan: Main Library (1)Call number: 658.812 .C771 2011. Place hold Add to cart (remove)
		Total quality management / Subburaj Ramasamy. Publisher: New Delhi, IN : Tata McGraw-Hill, [2009]Copyright date: copyright 2009 Availability: Items available for loan: Main Library (1)Call number: 658.4013/R165 2009. Place hold Add to cart (remove)
		Essentials of quality : with cases and experiential exercises / Victor E. Sower by Sower, Victor E Publisher: NJ : Jonh Wiley, 2009 Availability: Items available for loan: Main Library (1)Call number: 658.4013 .So731 2009. Place hold Add to cart (remove)
		The management of control and quality / James R. Evans and William M. Lindsay. by Lindsay, William M Edition: 7th ed. Publisher: AU : South-Western Cengage Learning, [2008]Copyright date: copyright 2008 Availability: Items available for loan: Main Library (1)Call number: 688.4013/Ev92 2008. Place hold Add to cart (remove)
		Operations com : profitability, processes, performance / Byron J. Finch. by Finch, Byron J Edition: 2nd ed. Publisher: MA : McGraw-Hill, 2006 Availability: Items available for loan: Main Library (1)Call number: 658.514/F492 2006. Place hold Add to cart (remove)
		Managing for quality in the hospitality industry / John H. King Jr. and Ronald F. Cichy. by King, John H, Jr Cichy, Ronald F Publisher: N.J. : Pearson Prentice-Hall, [2006]Copyright date: copyright 2006 Availability: Items available for loan: Main Library (1)Call number: 647.94/K53 2006. Place hold Add to cart (remove)
		Quality management: creating and sustaining organizational effectiveness / Donna C.S. Summers. by Summers, Donna CS Publisher: N.J.: Pearson Education, 2005 Availability: Items available for loan: Main Library (1)Call number: 658.4013/Su955 2005. Place hold Add to cart (remove)
		Managing quality: an integrative approach / S. Thomas Foster. by Foster, S Thomas Edition: 2nd ed. (Int'l ed.) Publisher: N.J.: Pearson Education, 2004 Availability: Items available for loan: Main Library (1)Call number: 658.562/F757 2004. Place hold Add to cart (remove)
		Managing quality: an interactive approach / . by Foster, S. Thomas Edition: 2nd ed. Publisher: Q.C. : JMress, [2004]Copyright date: copyright 2004 Availability: Items available for loan: Main Library (1)Call number: 658.562/F757 2004. Place hold Add to cart (remove)

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