Implementing strategic change: managing processes and interfaces to develop a highly productive organization -- Contents -- Foreword -- Preface -- Introduction -- 1. Business Strategy: Rigorous Formulation, Routine Underachievement -- 2. Strategic Outcomes from Best-Practice Management Principles -- 3. Making the Change Needs Obvious: The Critical Role of Interfacing Activities -- 4. Interfacing Activities, Business Strategy and Business Process Innovation -- 5. Interface Activity Noise: The Foundation of Strategic Change Capability -- 6. Increasing Performance -- 7. Rganizational ,Genomics': Strategic Process Analysis Focused on Implementation -- 8. Principles by Which Leading Organizations Drive Change -- 9. Using Interface Mapping to Deliver Performance -- 10. Staying on Top: Maintaining Business Outcomes -- 11. Definitions and an Example of an Interfacing Mapping Tool -- References and Literature Researched -- Index