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The Nordstrom way to customer service excellence / Robert Spector, Patrick McCarthy by
Edition: 2nd ed.
Publisher: NJ : John Wiley, 2012
Availability: Items available for loan: Main Library (1)Call number: 658.812 .Sp741 2012.

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The Nordstrom way : the inside story of America's #1 customer service company / by New York : John Wiley, & Sons, Inc., c1995 copyright 1995
Availability: Items available for loan: Main Library (1)Call number: 658.871 .Sp741 1995.

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