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Customer service : skills for success / Robert W. Lucas. by
Edition: 4th ed.
Publisher: Boston : McGraw-Hill, [2009]Copyright date: copyright 2009
Availability: Items available for loan: Main Library (1)Call number: 658.812/L934 2009.

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Customer service in an instant / Keith Bailey and Karen Leland. by Series: 60 ways to win customers and keep them coming backPublisher: Franklin lakes, NJ : Career press, [2008]Copyright date: copyright 2008
Availability: Not available: Main Library: In transit (1).

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