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		This is service design thinking : basics, tools, cases / Marc Stickdorn, Jakob Schneider by Stickdorn, Marc Schneider, Jakob Publisher: New Jersey : John Wiley, 2011 Availability: Items available for loan: Main Library (1)Call number: 658.23 .St854 2011. Place hold Add to cart (remove)
		The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs / Bill Price, David Jaffe. by Price, Bill,d1950- Jaffe, David, 1963- Publisher: San Francisco : Jossey-Bass, [2008]Copyright date: copyright 2008 Availability: Items available for loan: Graduate School Library (1)Call number: 658.812/P945 2008. Place hold Add to cart (remove)
		Design for six sigma for service / Kai Yang. by Yang, Kai Series: Six sigma operational methods seriesPublisher: New York : McGraw-Hill, [2005]Copyright date: copyright 2005 Availability: Items available for loan: Graduate School Library (1)Call number: 658.4013/Y22 2005. Place hold Add to cart (remove)
		Service management: service model software / . by Fitzsimmons, James Edition: 4th ed. Publisher: MA : McGraw-Hill, [2004]Copyright date: copyright 2004 Availability: Items available for loan: Main Library (2)Call number: 658/F562s 2004, ... Place hold Add to cart (remove)
		No cover image available Service management: operations, strategy and information technology / . by Fitzsimmons, James Edition: 3rd ed. Publisher: sine loco: McGraw-Hill, [2001]Copyright date: copyright 2001 Availability: Items available for loan: Main Library (1)Call number: 658.221/F562 2001. Place hold Add to cart (remove)
		Service management / James A. Fitzsimmons, Mona J. Fitzsimmons by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 3rd ed Publisher: Boston: McGraw-Hill Availability: Items available for loan: Graduate School Library (1)Call number: 658.221/F562 2001. Place hold Add to cart (remove)
		No cover image available Gemba Kaizen; a common sense, low-cost approach to management / Masaaki Imai by Imai, Masaaki Publisher: Boston: Kaizen Institute Availability: Items available for loan: Graduate School Library (1)Call number: 658.5/Im31 2001. Place hold Add to cart (remove)
		Service management; operations, strategy and information technology / James A. Fitzsimmons and Mona J. Fitzsimmons. by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 5th ed. Publisher: MA : McGraw-Hill, c2006. Availability: Items available for loan: Main Library (1)Call number: 658.21/F562 2006. Place hold Add to cart (remove)