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		How customers think: essential insights into the mind of the market / Gerald Zaltman. by Zaltman, Gerald Publisher: IN: Macmillan. Availability: Items available for loan: Graduate School Library (1)Call number: 658.8342/Z22 2003. Main Library (1)Call number: 658.8342/Z22 2003. Place hold Add to cart (remove)
		Services marketing in asia; managing people, technology and strategy / Christopher Lovelock, Jochen Wirtz, Hean Tat Keh. by Lovelock, Christopher Wirtz, Jochen Keh, Hean Tat Publisher: Q.C. : JMress, c2002. Availability: Items available for loan: Graduate School Library (1)Call number: 658.812/L911 2002. Place hold Add to cart (remove)
		Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen. by Allen, Derek R Publisher: WI : ASQ Quality press, c2004. Availability: Not available: Graduate School Library: In transit (1). Place hold Add to cart (remove)

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