Service management : operations, strategy, information technology / Sanjeev Bordoloi, Associate Professor of Operations Management, University of St. Thomas, Minnesota, James A. Fitzsimmons, Seay Professor of Business Emeritus, University of Texas at Austin, Mona J. Fitzsimmons
Series: Publisher: New York, NY : McGraw Hill, ©2023Edition: Tenth editionDescription: xix, 524 pages : illustrations ; 28 cmContent type:- text
- unmediated
- volume
- 1265075530
- 9781265075538
- Service management for competitive advantage
- 658 .B729 2023
- HD9980.5 .F549 2023
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Print Materials | Main Library General Circulation | 658 .B729 2023 (Browse shelf(Opens below)) | Available | 0127049 |
First edition published under title: Service management for competitive advantage. New York : McGraw Hill, 1994
Includes bibliographical references and indexes
"Services touch the lives of every person in this country every day: food services, communication services, and emergency services, to name only a few. Our welfare and the welfare of our economy now are based on services. The activities of manufacturing and agriculture always will be necessary, but we can eat only so much food and we can use only so many goods. Services, however, are largely experiential, and we always will have a limitless appetite for them"-- Provided by publisher
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Text in English
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