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Service management : operations, strategy, information technology / Sanjeev Bordoloi, Associate Professor of Operations Management, University of St. Thomas, Minnesota, James A. Fitzsimmons, Seay Professor of Business Emeritus, University of Texas at Austin, Mona J. Fitzsimmons

By: Contributor(s): Series: Publisher: New York, NY : McGraw Hill, ©2023Edition: Tenth editionDescription: xix, 524 pages : illustrations ; 28 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 1265075530
  • 9781265075538
Uniform titles:
  • Service management for competitive advantage
Subject(s): Additional physical formats: ebook version :: No titleDDC classification:
  • 658 .B729 2023
LOC classification:
  • HD9980.5 .F549 2023
Summary: "Services touch the lives of every person in this country every day: food services, communication services, and emergency services, to name only a few. Our welfare and the welfare of our economy now are based on services. The activities of manufacturing and agriculture always will be necessary, but we can eat only so much food and we can use only so many goods. Services, however, are largely experiential, and we always will have a limitless appetite for them"-- Provided by publisher
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Holdings
Item type Current library Call number Status Date due Barcode
Print Materials Main Library General Circulation 658 .B729 2023 (Browse shelf(Opens below)) Available 0127049

First edition published under title: Service management for competitive advantage. New York : McGraw Hill, 1994

Includes bibliographical references and indexes

"Services touch the lives of every person in this country every day: food services, communication services, and emergency services, to name only a few. Our welfare and the welfare of our economy now are based on services. The activities of manufacturing and agriculture always will be necessary, but we can eat only so much food and we can use only so many goods. Services, however, are largely experiential, and we always will have a limitless appetite for them"-- Provided by publisher

Adult 0.00

Text in English

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