Service management : operations, strategy, information technology / Sanjeev Bordoloi, Associate Professor of Operations Management, University of St. Thomas, Minnesota, James A. Fitzsimmons, Seay Professor of Business Emeritus, Universtiy of Texas at Austin, Mona J. Fitzsimmons.

By:

Bordoloi, Sanjeev [author. ]

Contributor(s):

Publisher: New York : McGraw Hill Education, [2019]Copyright date: c2019Edition: Ninth edition; International Student EditionDescription: xx, 520 pages ; 29 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781260092424

Subject(s):

DDC classification:

658 .B729 2019.

LOC classification:

HD9980.5 2019

Summary: "The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory." --Amazon website

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Print Materials	Main Library Master in Business Administration	Non-fiction	658 .B729 2019 c.2 (Browse shelf(Opens below))	Available		0124316
Print Materials	Main Library General Circulation		658 .B729 2019 (Browse shelf(Opens below))	Available		0121906

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Previous	658 .W298 2012 What would Drucker do now ? :	658 .B328 2011 Management :	658 .B328 2015 Management : leading and collaborating in a competitive world /	658 .B729 2019 Service management :	658 .B729 2023 Service management : operations, strategy, information technology /	658 .B745 2002 c.5 Execution : the discipline of getting things done /	658 .D313 2017 The definitive management ideas of the year from Harvard Business Review 2017 /	Next

Includes bibliographical references and index

"The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory." --Amazon website

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Text in English

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