Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister
Publisher: NY : Amacom, 2013Description: 202 pages ; 24 cmContent type:- text
- unmediated
- volume
- 9780814431993
- 658.812 .T646
| Item type | Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| Print Materials | Main Library General Circulation | 658.812 .T646 2013 (Browse shelf(Opens below)) | Available | 0110941 |
Browsing Main Library shelves, Shelving location: General Circulation Close shelf browser (Hides shelf browser)
| 658.812 .L933 2012 Customer service : | 658.812 .M235 2012 Customer relationship management / | 658.812 .Sp741 2012 The Nordstrom way to customer service excellence / | 658.812 .T646 2013 Service failure : | 658.812 .W594 1991 The customer-driven company : | 658.827 .G248 2010 Language of branding / | 658.827 .H149 2011 Brand success : |
Includes index.
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