Designing the customer-centric organization : a guide to strategy, structure, and process / Jay R. Galbraith.
Series: The Jossey-Bass business & management seriesSan Francisco : Jossey-Bass A Wiley Imprint, c2005San Francisco : Jossey-Bass A Wiley Imprint, c2005Edition: 1st edDescription: xvi, 184 p. : ill. ; 24 cmISBN:- 0787979198 alk. paper
- 658.812 G148 2005
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Print Materials | Graduate School Library Master in Business Administration | 658.812/G148 2005 (Browse shelf(Opens below)) | In transit from Graduate School Library to Law School Library since 04/22/2017 | 0095384 |
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658.812/B658 The customer satisfaction audit; an eight-step approach to ensure that your firm stays focused on customer needs to promote real gains / | 658.812/B858 2006 Love thy customer : | 658.812/D435 c1991 Horizontal management: beyond total customer satisfaction / | 658.812/G148 2005 Designing the customer-centric organization : | 658.812/G971 2009 Reorganize for resilience : | 658.812/H339 2002 Harvard business review on customer relationship management. | 658.812/In54 2004 Sales management: |
Includes bibliographical references and index.
Surviving the customer revolution -- Customer-centricity : how much is enough? -- Light-level application -- Medium-level application -- Complete-level application -- Alternate high-level solutions companies -- Designing a customer-centric organization -- Leading through management processes.
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