Customer care excellence : (Record no. 175755)

MARC details
000 -LEADER
fixed length control field 00901nam a22002777i 4500
003 - CONTROL NUMBER IDENTIFIER
control field JRU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20161023093402.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 130412t2011 xxu||||| |||| 00| 0 eng d
011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE]
LC control number 175755
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780749457051
040 ## - CATALOGING SOURCE
Description conventions rda
Transcribing agency
Language of cataloging eng
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number .C771
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Cook, Sarah
9 (RLIN) 110028
245 ## - TITLE STATEMENT
Title Customer care excellence :
Remainder of title how to create an effective customer focus /
Statement of responsibility, etc. Sarah Cook
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture UK :
Name of producer, publisher, distributor, manufacturer Kogan Page,
Date of production, publication, distribution, manufacture, or copyright notice 2011.
250 ## - EDITION STATEMENT
Edition statement 6th ed.
300 ## - PHYSICAL DESCRIPTION
Extent 278 pages ;
Dimensions 25 cm.
336 ## - CONTENT TYPE
Content type term text
Content type code txt
Source rdacontent
337 ## - MEDIA TYPE
Media type term unmediated
Media type code n
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term volume
Carrier type code nc
Source rdacarrier
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
9 (RLIN) 50808
Topical term or geographic name as entry element Customer services
9 (RLIN) 61442
Topical term or geographic name as entry element Total quality management
9 (RLIN) 47759
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Print Materials
Classification part 658.812
Item part .C771
Call number prefix G
Call number suffix 2011
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Shelving control number Total Checkouts Total Renewals Total Holds Full call number Barcode Date last seen Date last checked out Cost, replacement price Price effective from Koha item type
  Dewey Decimal Classification       Main Library Main Library General Circulation 04/04/2013 Purchased - Fully Booked 1.00   7     658.812 .C771 2011 0110938 08/20/2019 08/19/2019 0.00 04/12/2013 Print Materials