Calming upset customers / (Record no. 139289)

MARC details
000 -LEADER
fixed length control field 00913nam a2200313Ii 4500
001 - CONTROL NUMBER
control field 13997
003 - CONTROL NUMBER IDENTIFIER
control field JRU
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 100607s1996 enk||||| |||| 00| 0 eng d
011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE]
LC control number 139289
040 ## - CATALOGING SOURCE
Description conventions rda
Transcribing agency
Language of cataloging eng
245 10 - TITLE STATEMENT
Title Calming upset customers /
Statement of responsibility, etc. Rebecca L. Morgan.
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Morgan, Rebecca L.
9 (RLIN) 94410
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number M849
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1-56052-384-0
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Menlo Park, CA :
Name of producer, publisher, distributor, manufacturer Crisp Learning,
Date of production, publication, distribution, manufacture, or copyright notice [1996]
Date of production, publication, distribution, manufacture, or copyright notice copyright 1996
250 ## - EDITION STATEMENT
Edition statement Revised ed.
300 ## - PHYSICAL DESCRIPTION
Extent xii, 79 pages :
Other physical details illustrations ;
Dimensions 25 cm.
336 ## - CONTENT TYPE
Content type term text
Content type code txt
Source rdacontent
337 ## - MEDIA TYPE
Media type term unmediated
Media type code n
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term volume
Carrier type code nc
Source rdacarrier
440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE
Title A fifty-minute series book
9 (RLIN) 94411
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
9 (RLIN) 61442
Topical term or geographic name as entry element Consumer complaints.
9 (RLIN) 94412
Topical term or geographic name as entry element GENERAL MANAGEMENT
9 (RLIN) 23003
959 ## -
-- 06/07/2010&
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Print Materials
Source of classification or shelving scheme Dewey Decimal Classification
Holdings
Withdrawn status Lost status Damaged status Use restrictions Not for loan Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Shelving control number Total Checkouts Total Renewals Total Holds Full call number Barcode Date last seen Date last checked out Cost, replacement price Price effective from Koha item type
        Main Library Main Library General Circulation 06/07/2010 Purchased 250.00   1     658.812/M849 1996 0103660 03/01/2017 02/24/2017 0.00 10/06/2011 Print Materials