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Measuring customer satisfaction / Richard F. Gerson. by Series: A Fifty-minute series bookPublisher: Menlo Park, CA : Crisp Learning, [2005]Copyright date: copyright 2005
Availability: Items available for loan: Main Library (1)Call number: 658.812/G382 2005.

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Calming upset customers / Rebecca L. Morgan. by Series: A fifty-minute series book
Edition: Revised ed.
Publisher: Menlo Park, CA : Crisp Learning, [1996]Copyright date: copyright 1996
Availability: Items available for loan: Main Library (1)Call number: 658.812/M849 1996.

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