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The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs / Bill Price, David Jaffe. by Publisher: San Francisco : Jossey-Bass, [2008]Copyright date: copyright 2008
Availability: Items available for loan: Graduate School Library (1)Call number: 658.812/P945 2008.

Best face forward: why companies must improve their service interfaces with customers / Jeffrey F. Rayport and Bernard J. Jaworski. by Publisher: MA : Boston Harvard Business School press, [2004]Copyright date: copyright 2004
Availability: Not available: Graduate School Library: In transit (1).

The fast forward MBA in technology management The fast forward MBA in technology management / Daniel P. Petrozzo. by Publisher: N.Y.: John Wiley
Availability: Items available for loan: Graduate School Library (1)Call number: 658.4038/P497 1998.

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