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		No cover image available Quality service - live / . by Kaufman, Ron Publisher: Singapore: RK Active Learning, [1998]Copyright date: copyright 1998 Availability: Items available for loan: Main Library (2)Call number: 658.812/K21 1998, ... Place hold Add to cart (remove)
		No cover image available Service encounters of the third kind / . by Kaufman, Ron Publisher: Singapore: RK Active Learning, [1998]Copyright date: copyright 1998 Availability: Items available for loan: Main Library (2)Call number: 658.812/K21 1998, ... Place hold Add to cart (remove)
		No cover image available The secrets of superior service / . by Kaufman, Ron Publisher: Singapore: RK Active Learning, [1998]Copyright date: copyright 1998 Availability: Items available for loan: Main Library (4)Call number: 658.812/K21 1998, ... Place hold Add to cart (remove)

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