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Quick hits : 10 key surgical strike actions to improve business process performance / Kelvin F. Cross. by Publisher: N.Y.: AMACOM, [2004]Copyright date: copyright 2004
Availability: Items available for loan: Graduate School Library (1)Call number: 658.4063/C951 2004.

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Redesigning enterprise processes for e-business / Omar A. El Sawy. by Publisher: MA : McGraw-Hill, 2001
Availability: Items available for loan: Main Library (1)Call number: 658.402/El37 2001.

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