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A handbook of management and leadership : a guide to managing for results / Michael Armstrong, Tina Stephens.

By: Contributor(s): Publisher: London and Sterling, VA : Kogan Page, 2005Description: x, 242 pages ; 25 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0749443448
Subject(s): DDC classification:
  • 658.4 Ar737
Contents:
The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.
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Holdings
Item type Current library Call number Status Date due Barcode
Reference Main Library Reference 658.4/Ar737 2005 (Browse shelf(Opens below)) Not for loan 0100402

Includes bibliographical references and index.

The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.

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