A handbook of management and leadership : a guide to managing for results / Michael Armstrong, Tina Stephens.
Publisher: London and Sterling, VA : Kogan Page, 2005Description: x, 242 pages ; 25 cmContent type:- text
- unmediated
- volume
- 0749443448
- 658.4 Ar737
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Reference | Main Library Reference | 658.4/Ar737 2005 (Browse shelf(Opens below)) | Not for loan | 0100402 |
Includes bibliographical references and index.
The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.
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