Includes bibliographical references (page 250) and index.

"This book aimed to introduce the students to the systems and procedures required for Front Office Operations. It emphasizes the importance of high standards in personal qualities and the delivery of customer service. This edition is packed with updated information and new topics are also added. A new chapter is also added in this edition.
The students develop knowledge and skills in admission procedures and understand the most important legal provisions relating to admission procedures. In this book, the visual infographics are enriched with the subject information to provide students with valuable insights into the norms, values, and processes used in the hospitality industry, which is focused on providing quality service to its customers. You will also assess the suitability of different processes for a range of hospitality settings. This Visual reference guide will equip the students of this course who wish to work in hospitality facilities. The front office department is considered to be the most common link between customers and the company. It is one such department of the hospitality industry that directly interacts with customers when they first enter the hotel. The employees of this department should be very visible to the guests. Employees of the reception department handle the transactions between the hotel and its guests. The staff receive the guests, see what the visitors want and imprint the first impression about the hotel in the minds of the customers. This book introduces a new concept to improve students' analytical thinking skills based on a visual learning strategy in various formats such as images, diagrams, flowcharts and interactive simulations. A variety of concepts have been introduced to enhance students' analytical thinking skills." --Back cover

Adult 0.00

Text in English